Engage

Manage customer dialogues across your social media channels, all in one place.

 

With Engage you can manage customer dialogues across your social media channels - all in one place. Explore our social media management tool.

 

The social media management tool that makes it all easier!

  • Get started fast! - the tool is proven easy to use, designed for a great overview with the features your team really needs

  • Bridge the gap between customer service and marketing - Share both the content plan and the customers' responses across your teams - without ever having to leave the tool

  • Control access - Control detailed access for each of your individual team members - on every social media channel

 

BOOK A DEMO
NETWORKS SUPPORTED BY THE TOOL
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You will love your new inbox

  • Send great answers fast, in all channels - every time (even in a crisis)
  • See comments on all Ads and even where you are @mentioned
  • Keep your Inbox clean by marking individual comments as Done
Retriever Engage - RelationDesk inbox feature example

Smooth collaboration within your social team

  • See in real time what your colleagues are answering
  • Live chat with your colleagues
  • Assign messages to colleagues
Social team collaboration feature example from RelationDesk

Work better, stronger, faster

  • Ask for help from colleagues that are outside your social team
  • Save replies and quickly reuse them later
  • Mark important messages for follow up
Collaborate on social media customer service with the Ask for Help feature - example

Measure everything - Know how to get super happy customers

 

  • Quickly overview your incoming volumes and response times
  • See how individual team members are performing
  • Know how well your organization fulfills its defined goals
Monitor and analyze your response time on social media with RelationDesk

Why choose Engage?

Service that you will love

 

Your personal Success Manager is your new best friend. They will simply make your life easier.

We really know social media! You get best practices, new trends and how to always improve.

We support your team

 

We will train your entire team in the tools. And of course also help all your future team members.

Lean back. Because everything in the platform will run smooth.

Your GDPR super option

 

Retriever social media management app servers are owned by a Swedish company that have no American parent company.

Is Cloud Act & GDPR important to you? Talk to us! You will be surprised at the level we can deliver.

Let us tell you more about our social media management tool

BOOK A DEMO
Some of our clients
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”Retriever's social media management platform enables us to deliver the financial world’s top social media customer service!”

THOMAS BRINK, SOCIAL MEDIA MANGER, SWEDBANK