Social media risk #1 - Failing to protect and preserve relevant data

As a public sector actor, most of the information you create and collect becomes a document of public interest – tasking you with the responsibility to protect sensitive information, and preserve relevant data.

In this blog post we take a look at 1 of 6 social media risk areas for the public sector and how to handle them. 

 

RISK #1

Failing to protect and preserve relevant data 

 

What is an information management strategy?

 

As a public sector actor, most of the information you create and collect becomes a document of public interest – tasking you with the responsibility to protect sensitive information, and preserve relevant data.


Social media is a third party platform

 

While we use social media platforms to communicate, that communication is not fully owned or hosted by us. This puts us in a tricky situation regards to information management.

 

The risk to your data on social media

    • It is owned by a third party
    • It is located in the cloud
    • It's accessibility is subject to regular change
    • There is no guarantee it will be stored indefinitely
    • It is subject to varying national regulations
    • Do we know what data to store?
    • Do we know where that data is hosted?
    • Do we have a plan for regular preservation?
    • Do we store internal customer care conversations externally?

Asess

    • Do we know what data to store?
    • It is located in the cloud?
    • Do we know where that data is hosted?
    • It's accessibility is subject to regular change?
    • Do we have a plan for regular preservation?


 

How can RelationDesk help? 

 

  • Ensure proper and GDPR safe data storage.
  • Ensure regular and automated backups
  • Ensure internal communications integrity
  • Powerful export function for easy GDPR compliance

 

Did you know… You can export any data easily – based on what the individual asked about, who answered, the topic, etc.

 

RelationDesk is a social media management platform based in Sweden, ensuring your information can stay 100% GDPR compliant and internal communications on social media stay your own.

 

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