We at Kommunal, Swedish Municipal Workers' Union, are one of northern Europe’s larger trade unions with over 500,000 union members. Here is why we use RelationDesk for social media.
B. The Solution
Find a great partner
Retriever are easy to communicate with and fast to respond if we need anything. They work close with us and listen to our feedback and suggestions of improvements. They also helped us with initial training and continues to improve the product in meaningful ways.
Find a tool with great overview
Retriever gives us a great overview of our incoming messages and shows the comments in a great context. This also makes the tools easy to learn - and there is no longer any need for long training sessions for new colleagues.
Make internal communication more efficient
The great features such as Ask for Help has really helped the communication within the Social Team - and also throughout our whole organization.
C. The Result
We are very satisfied with the platform and how user friendly it is.
It’s easier to reply to our customers. And it’s also easier to contact colleagues through the platform, especially using the feature Ask for Help.
We have good communication with the support team who always respond quickly.
Retriever keeps evolving with adding new features in the platform that really has a positive effect on our team’s workflow.
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