Engage

Manage customer dialogues across your social media channels, all in one place 

Retriever Engage lets you manage social media customer dialogue all in one place

 

Use social media to engage with your customers

 

RelationDesk is the sociala media management tool that makes it all easier!

  • Get started fast! - RelationDesk is proven easy to use, designed for a great overview with the features your team really needs

  • Bridge the gap between customer service and marketing - Share both the content plan and the customers' responses across your teams - without ever having to leave RelationDesk

  • Control access - Control detailed access for each of your individual team members - on every social media channel

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NETWORKS SUPPORTED BY RELATIONDESK
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You will love your new inbox

  • Send great answers fast, in all channels - every time (even in a crisis)
  • See comments on all Ads and even where you are @mentioned
  • Keep your Inbox clean by marking individual comments as Done
Retriever Engage - RelationDesk inbox feature example

Smooth collaboration within your social team

  • See in real time what your colleagues are answering
  • Live chat with your colleagues
  • Assign messages to colleagues
Social team collaboration feature example from RelationDesk

Work better, stronger, faster

  • Ask for help from colleagues that are outside your social team
  • Save replies and quickly reuse them later
  • Mark important messages for follow up
Collaborate on social media customer service with the Ask for Help feature - example

Measure everything - Know how to get super happy customers

 

  • Quickly overview your incoming volumes and response times
  • See how individual team members are performing
  • Know how well your organization fulfills its defined goals
Monitor and analyze your response time on social media with RelationDesk

Is RelationDesk for you?

Clients using RelationDesk
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